Contact the New Online Casino Team
Whether you have a question about how we test casinos, spotted something in one of our reviews, or want to share an idea for the site, the team at New Online Casino is glad to hear from you. The ways to get in touch are listed below.
How to Reach Us
Email is the best way to reach our editorial team at gsmq.ca.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
- Questions about our reviews, rankings and comparison tables, including how we weigh licences, wagering terms and payout times
- Reports of outdated or incorrect information, such as a bonus term, licence number or payment method that has changed since we last checked
- Feedback and suggestions on our guides and how the site works
- Partnership and advertising enquiries
- Privacy requests under Canadian privacy law, including PIPEDA, such as asking what personal information we hold about you
What to Contact the Casino About
New Online Casino is a comparison site, not a casino operator, so we don't hold player accounts and can't act on anything tied to your account; please contact the casino directly about:
- Logging in, account access and identity verification (KYC)
- Deposits, withdrawals and pending or delayed payments
- Bonus terms, wagering requirements and cashout caps
- Disputes, which should go to the operator first and then, if unresolved, to the authority that licenses it, such as the AGCO for sites registered in Ontario
If you're concerned about your own gambling, please visit our Responsible Gambling page or reach out to a provincial support service such as ConnexOntario, GameSense or the problem gambling helpline in your province.